COVID-19

We hope you are well and staying safe.

 

Further to the country moving into COVID Level 3 we OPEN and will be calling all our existing patients forward by phone, email and text. All patients will be triaged so unfortunately, we cannot make any new appointments by email. As the phone lines are busy and staff are seeing to patients and making the practice safe for everyone, it may not always be possible to answer the phone. Please leave your name, number and a brief message if we do not pick up the phone.

 

Whilst things have changed, we remain committed to maintaining the health and safety of our patients. We have undertaken a risk assessment of our premises and have made changes to the way we will be providing your dental care. 

 

These modifications will help us to prioritise the safety of our patients and staff. The additional safety precautions will naturally slow the pace at which we are able to work, therefore, we ask for your patience during these unprecedented times.

 

WE WILL CONTACT ALL PATIENTS and there is no need to contact us.

 

WE HAVE LIMITED NEW PATIENT APPOINTMENTS IN 4 WEEKS TIME.

 

We ask that all patients who are termed vulnerable or who are shielding to avoid coming to the practice unless absolutely necessary. If you are unsure as to whether you are in one of these categories, please follow the link below;

https://www.nhs.uk/conditions/coronavirus-covid-19/people-at-higher-risk/

 

 

This is a dynamic situation that is ever-changing. We will try to keep you informed to the best of our ability and hope it won’t be long before we can return to providing our full service. Please keep visiting our website for the most up to date information. If you have any concerns, please call or email us. Please note we cannot admit people who walk up to the practice without a pre-booked appointment.

For patients who are attending their pre-booked appointment:

1/ You should come alone to the appointment
2/ A distance of 2 metres must be observed or 1 metre plus
3/ Payment should be made by cards.
4/ You should hand sanitise on arrival
5/ Elective procedures are deferred until further notice.
6/ Treatment is only provided by an appointment 
7/ You should arrive on time for the appointment. If you are early you will be asked to wait outside, if you are more than 5 min late, you will not be seen.
8/ If you have a mask, please wear one on arrival to the practice.
9/ Our toilets are not in use, so please make sure you use the toilet and brush your teeth before arrival.

With many thanks, 

From all of us at St. Mary's Dental Practice

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